Availability is the estimated elapsed time required before shipment. It is listed adjacent to each product photo on each individual product page. It is the number of business days required to make and pack your product for shipping. The availability, also known as production time, is not reduced by ordering an expedited shipping option such as FedEx Second Day Air. Current descriptions of shipping options are available on the FedEx web site at www.fedex.com. Requests for expedited availability or other questions may be sent to
Thank you for shopping Embroidery Master's online store. We are here to serve.
Please feel free to call or e-mail us with any questions about our products, shipping, etc.
816 Dannet Road
Buffalo Grove, IL 60089
Telephone: 847-821-8609 or Fax: 847-589-1495
Business Policies. Sorry, no refunds on personalized items. Please triple check your order. A personalized item has value only to you. If you discover a mistake after you submit, email us immediately. If your order has not been processed, we will stop your order and reconfirm any changes with you. To avoid delay, please read your email often.
You will always have at least 30 minutes after you submit to stop your order.
Please be absolutely sure that your shipping address is correct. We charge you $10.00 if the attempted delivery is to an incorrect address. This is our cost when the address you provide is not valid. We pass this on to you directly, rather than to all of our customers indirectly. The same charge applies if you contact the shipping service yourself and change the delivery address. So, please email any corrections to us before we ship. If we receive your correction before shipment, there will be no additional charge.
We ship only within the USA. We do not ship to APO and FPO addresses because we cannot confirm delivery. For orders being shipped to Alaska and Hawaii, select Next Day Air or Second Day Air. Please call or email any questions to
We accept Visa, Mastercard, American Express, and Discover. Customers may also print the order form and send us a personal check or money order via USPS. If mailing a personal check, please allow two weeks for check clearance before your order will be produced and shipped.
Embroidery Master has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: embroiderymaster.com.
Your IP address is used to help identify you and your shopping cart. The Embroidery Master web site also logs IP addresses for systems administration purposes. IP addresses are logged to track a user's session. This gives Embroidery Master an idea of which parts of our site users are visiting. We do not link IP addresses to anything personally identifiable. This means that a users session will be tracked, but the user will be anonymous.
This site contains links to other sites approved by Yahoo Store. embroiderymaster.com is not responsible for the privacy practices or the content of such Web sites.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.
* Please send your request to
This site gives users the following options for changing and modifying information previously provided.
* Please send your information to
Contacting this Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please contact:
816 Dannet Road
Buffalo Grove, IL 60089